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How 22php Handles Your Personal Information

Your account with 22php involves personal details, payment records from GCash, Maya and InstaPay transactions, and device activity — this policy explains exactly what we collect, why we collect it, and what you can do about it.

Account data protectionGCash & Maya transaction privacyYour right to access and correct dataCookie and device data clarityDirect contact for data requests
22php How 22php Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data protection at 22php is not a single checkbox — it runs across how we store account records, how cookies work on your device, how long we keep transaction history, and how you can ask us to change what we hold. Each area below covers a specific part of our approach so you can see the full picture rather than a vague reassurance.

Account Security Practices

Your account is protected by password authentication and OTP verification tied to your registered mobile number. We flag unusual login locations and may pause access pending your confirmation.

Cookies and Device Data

We use session cookies to keep you logged in and performance cookies to understand how the site loads on your device. You can manage cookie preferences through your browser settings at any time.

Data Retention Period

Account and transaction records, including GCash and InstaPay payment references, are kept for as long as required by applicable law and our internal compliance schedule. Closed accounts are not immediately purged.

Your Right to Correct or Access Data

You can ask us at any time to show you what personal data we hold, to correct an error in your profile, or to explain why a specific piece of information was collected. Identity verification is required first.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something on your account, or raise a concern about how your information is being handled, you can reach us through the channels below. We treat privacy requests as a priority and will confirm receipt of your message. For account-level changes, verifying your identity first is a required step before we act on any request — this protects your data from being changed by someone else.

Team online

Live Chat

Start a live chat session from any page inside your account. This is the fastest path to our support team for privacy questions during operating hours.

Email Support

Send your data request or privacy concern to our support email address. Include your registered account name so we can locate and verify your record.

Account Help Centre

Log into your account and open the Help Centre section. From there you can submit a formal data access or correction request tied directly to your profile.

What You Actually Want to Know About This Policy

The questions below cover the situations most account holders actually ask about. If your question is not here, reach out through live chat or the Help Centre and we will give you a direct answer about your specific data situation.

We collect your name, contact number, email address and the payment method you link — such as your GCash or Maya account number. Device data is also recorded when you log in.

Transaction data is shared only with the payment processor completing your transfer. We do not pass GCash, Maya or InstaPay records to advertisers or unrelated third parties.

Log in and go to the Help Centre, or send a request via our support email. We verify your identity first, then provide a summary of what your account record contains.

You can request account closure and ask us to review what data can be removed. Some records must be kept for the period required by applicable law before deletion is possible.

Transaction records — including deposit and withdrawal entries from GCash, Maya and InstaPay — are retained for as long as local law and our compliance obligations require after your last account activity.

Contact us immediately via live chat. We can review your login session log, suspend access if needed, and walk you through resetting your credentials and OTP verification step.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.