What This FAQ Page Actually Covers
This FAQ is built around the questions real Philippines players ask us — not a generic help document. You will find specific answers about how GCash deposits are processed, what happens after you send via Maya or InstaPay, why an account verification step might come up, and how to reach our support team when you need a person rather than a page.
Each answer is written to match the actual path you follow in your account — from the cashier screen to the game lobby to cashing out to your e-wallet. Where a question touches on eligibility or availability, the answer will always reflect that access depends on local law and is open to eligible players where permitted. We update these answers when our
processes change, so what you read here reflects how things actually work right now. If your question is not covered, our live chat team is your next stop.
- GCash
- Maya
- InstaPay